(714) 887-6610

Frequently asked questions

**Groupon customers – We only sell a limited amount of Groupon's per month. While we value all of our customers, new and returning, please understand that we offer this promotion at a very discounted rate, therefor there are a limited amount of appointments available each week. 

This is a chance for new clients in the area to come and try us out. With that being said, we do offer a specific amount of appointments per week to our new clients; the rest of our appointments are reserved for our regular/returning clients. Please note that due to the amount of people that wait until the last month to use their voucher, you may have to wait a few weeks to get in. We are requiring that you use the online booking system to book your appointment. 

We do offer a "Wait list" option for you to be notified if any cancellations take place in the next coming weeks. If your voucher is set to EXPIRE soon, do not worry. Please see the answers below for any questions in regards to this and how to go about booking with your voucher. If you are still unsure about something or need assistance, please call our office at (714) 887-6610 or email us at info@innerbalancetm.com and we will get back to you within 24 hours or less. Thank you**

 

 

I'm booking an appointment using my Groupon voucher. What do I do?

The online booking system is very easy to use, but our system DOES NOT support mobile devises. Please use your computer or laptop and open in Firefox or Chrome. Simply select the "schedule” tab on the website. Then select the date and the service (Click "massage” and then the "Groupon” option under massages). Remember to include your 8 digit Groupon number (located under the barcode on your voucher) in the "Notes” section when booking. Then click "find appointments.” The appointments that are still available will show up on the next page. Continue with the booking process and check to make sure you have a confirmation email (please check your spam or trash folder as your email settings may send emails from us straight to those folders). You must schedule your Groupon massage BY the expiration date on your voucher (See question below regarding the rules for this).


I'm using a Groupon and do not see an appointment available before my expiration date. Can I still book an appointment?

Yes, you can book your appointment past the expiration date. Due to so many people waiting until the last month to book their appointment, this is inevitable. However, if you do book your appointment past your expiration date, please make sure the date you select your appointment for will work for you because you will not be able to reschedule it (unless you call to change the appointment before the expiration date). For example, if your expiration date is March 8th and your appointment is set for March 23rd and you call on March 15th to change the appt, you will NOT be able too, as the expiration date will have already passed. You have to call by the expiration date to change the appointment and a new appointment must be booked by that date. Any appointments booked after the expiration date, the promotional value will not be honored, however the paid value NEVER expires. 

 

 

Can I book two appointments at the same time?

We are a smaller therapeutic practice so we only take 1 appointment at a time. We do have 3 Massage Therapist that work for IBTM, but we only have one treatment room available at a time. If there are two of you that would like to come together, you can book back-to-back appointments. We have a quiet and comfortable waiting room available.


I am trying to book an appointment online and do not see any appointments available for the day I am selecting. What do I do?

If no appointments are showing up, you may need to search out a couple weeks. The booking site is live, so it is current with real time, which means others might be online at the same time booking appointments as well. Try picking a day a couple weeks out and appointments will show up as they are available. Please remember that as the expiration date gets closer more people will be scheduling and you may have to be flexible with your dates. We have a lot of regular/returning clients who book at least 2 weeks to a month out, so this will decrease the amount of appointments available. 

I went online to book an appointment, selected the date and filled in the information. My browser crashed and when I went back in to finish booking, the appointment no longer showed as available. Did my booking go through?

If you received a confirmation email, then yes, your appointment went through. If you did not receive one then it did not book the appointment. Please remember that online booking is very similar to booking a plane ticket. When you select the appt time, it "reserves” it for you for the next 10 minutes to allow you time to finish booking. Give it a few minutes and then select the date and time you wanted and it should show up. If it doesn't, someone else may have booked it after it became available again and you will need to select another day and time.

 

 

Will the massage oils used make me break-out?

Most massage therapists use hypoallergenic oils or lotions. However, if you have sensitivity to certain types of oils or lotion, please bring it to the massage therapist’s attention as most have an assortment of oils and lotions on hand.

What are the benefits of massage?

The field of therapeutic massage and bodywork draws from touch therapies of both Western and non-Western traditions. Practitioners incorporate knowledge of anatomy, physiology, and pathology to address soft tissue dysfunctions, stress-related conditions, and energy imbalances.

Massage therapy has been proven effective in: relieving back pain; boosting immune system; reducing anxiety; lowering blood pressure; treating migraines; decreasing carpal tunnel symptoms; easing post-operative pain; and alleviating side effects of cancer.
 
What is cupping therapy?
 
Cupping is the modern name for Cuction Cup Therapy.  This remarkable therapy employs negative pressue, rather than tissue compression, for superior results in teh wide array of bodywork techniques.
 
What are the discolorations that sometimes occur during cupping treatments?
 
The most common and unfortunate misconception concerning cupping therapy is the misinterpretation of the marks sometimes resulting from the treatment.  These discolorations are not bruises. The suction pulls bad Qi, toxic and stagnant fluids, and blood poison from deep within the tissues to the skin's surface. The color, amount, shape, and speed of what emerges varies according to the severity of the patient's blood stasis. The color ranges from a dark purple-black to a light pink, but is usally a shade of red. Although the marks looks painful and something like a bruise, they are not. Patients typically feel immediate sense of relief, warmth and change.